1. Coordination among external customer and internal customer (i.e. Sales, Operations and Finance) to satisfy the customers’ needs.
2. Ensure service standards are met and exceeded by providing excellent accessibility levels to customers
3. Assist sales personnel to manage and maximize business opportunities and customer retention opportunities available during the handling process.
4. Keeping close contact with customer for shipment status updating & problem solving.
work with Operation Team to manage daily operation and report
5. To bill client as per quotation and bill back for any over charged freight
6. To confirm freight charges with client so that client can arrange payment in time
Key Qualification & Working Experiences:
1. College graduate or above, 3-5 years experiences in freight forwarding company
2. Reactivity, creativity and pro-activeness towards customer for trouble shooting / solutions
3. Good communications skills
4. Good English in both written and spoken
5. Ability to work under pressure
职能类别：货运代理
关键字：客服销售大客户维护
英语良好