职位详情
五险一金
股票期权
定期体检
带薪年假
餐费补贴
发展空间大
公司规模大
岗位晋升
弹性工作
Every Amazon employee is focused on improving the customer experience for our millions of customers. The Quality Assurance Team within Customer Service looks for performance opportunities because any behavior spotted, can be corrected with the right feedback. By encouraging Associates to use their best judgment to uphold the Tenets.
Key Responsibilities:
-Manage a team remotely across multi-business lines' Quality Assurance for Mandarin, Japanese, Korean, English customer support.
-Guide team to perform analytical deep dives to develop interpretive insights; conduct trending analysis to identify performance gaps, highlight strengths, and provide recommended corrective actions
-Provide Ops team with a holistic view of performance and identify the levers which will drive performance improvements
-Lead quality improvement projects to meet performance targets and drive continuous improvement
-Initiate robust mechanism on robust quality improvements and training processes, as well in the definition of quality goals
-Drive to the development of Quality metrics reporting systems for all business lines including shadow metrics
Individual
-Goal driven and able to not only dive deep, but also to step back and look at the whole picture
-Negotiation and influencing skills; able to listen to and persuade others based on sound logic
-Professional approach to working with colleagues across different departments, countries, at all levels, in both distributed and local teams
-Demonstrated ability to meet deadlines while managing multiple projects and prioritize work
-Results orientated with a bias for action, taking responsibility and owning delivery
-Excellent written and oral communication skills including an ability to communicate with senior managers in the organization
-Motivated to work on own initiative
Key job responsibilities
-Manage a team remotely across multi-business lines' Quality Assurance for Mandarin, Japanese, Korean, English customer support.
-Guide team to perform analytical deep dives to develop interpretive insights; conduct trending analysis to identify performance gaps, highlight strengths, and provide recommended corrective actions
-Provide Ops team with a holistic view of performance and identify the levers which will drive performance improvements
-Lead quality improvement projects to meet performance targets and drive continuous improvement
-Initiate robust mechanism on robust quality improvements and training processes, as well in the definition of quality goals
-Drive to the development of Quality metrics reporting systems for all business lines including shadow metrics
其他信息
语言要求：英语、日语
行业要求：全部行业
公司介绍
亚马逊于2004年进入中国，秉承“顾客至尚”的理念，不断为中国用户创新。目前亚马逊中国确立了四大核心战略，包括以亚马逊“海外购”和亚马逊“全球开店”为中心的跨境电子商务业务，涵盖纸书、Kindle电子书阅读器和电子书的亚马逊阅读，亚马逊物流+和亚马逊云计算服务（AWS）。
亚马逊中国电子商务的愿景是：任何中国消费者，随时随地都能够通过亚马逊中国轻松获得来自世界各地的高品质商品；任何中国企业，都能通过亚马逊全球资源和站点走向世界，树立全球品牌。
依托亚马逊全球14大站点、独一无二的全球供应商资源和跨境物流体系，亚马逊中国持续推进国际品牌战略，目前已成为国内拥有最多国际品牌及选品的自营电商之一，并逐渐成为了中国消费者信赖的优先选购高品质国际正品的站点。2014年，亚马逊中国正式上线亚马逊“海外购”商店——亚马逊全球第一个本地化的全球商店，消费者用中文即可直接浏览和购买来自亚马逊美国和亚马逊英国网站的同质同价的国际品牌及海量选品，并由亚马逊全球物流从亚马逊美国及欧洲运营中心递送给中国消费者。与此同时，消费者可拥有本地化的购物流程和体验：单一账号、统一购物车、本地支付和在地化的客服支持。亚马逊“海外购”商店深受中国消费者欢迎，目前已经成功引入了来自亚马逊美国和亚马逊英国的30大品类、数百万选品。2016年10月，亚马逊Prime会员服务正式登陆中国。在中国推出的亚马逊Prime会员服务专为中国消费者量身定制，是亚马逊全球首个提供跨境订单全年无限次免费配送的会员服务，也是国内首个提供从美国直邮中国跨境订单全年无限次免费配送的会员服务。
亚马逊“全球开店”致力于帮助中国卖家发展出口业务、拓展全球市场、打造国际品牌。目前数以万计的中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本和墨西哥在内的9大海外站点已向中国卖家全面开放。
亚马逊中国致力于为中国消费者带来完善的阅读体验，点燃中国大众的阅读热情。图书是亚马逊2004年进入中国首先开展的业务，目前亚马逊中国已成为中国读者最喜爱的购书网站之一。自2012年12月上线电子书店起，亚马逊陆续在中国推出了Kindle电子阅读器全系列产品、Fire平板电脑、以及Kindle Unlimited电子书包月服务，并与超过660家中国出版商和进口书商合作，为中国读者提供了超过42万册电子图书。
2015年10月，亚马逊物流+正式启动，为中国企业带来全方位的仓储物流解决方案，帮助中国企业以更高效的方式、更优化的成本管理其仓储物流体系。
亚马逊云计算服务（AWS）自2014年起以“有限预览”的方式为部分中国客户提供服务。自2016年8月1日起, AWS中国（北京）区域的云服务将由光环新网运营和提供。新的合作关系是为AWS中国（北京）区域而特别定制的，旨在为需要在中国数据中心运行工作负载的客户提供一流的云服务，这也体现了亚马逊对客户的长期承诺。目前AWS中国(北京)区域有两大可用区，也是AWS全球13大区域之一。
