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更新:2024-04-02
客服(急招)
5-6千
北京昌平区  | 1-3年  | 大专  | 社招  | 招10人
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岗位职责:
1、负责已报名学员的日常电话咨询、沟通和回访,包括学员学习计划的制定、学习进度的跟进和日常答疑等学习管理服务;
2、根据课程设置,保持与学员的高效沟通,掌握学员在学习过程中的问题并及时反馈解决,并做好归类、统计、分析等工作;
3、为学员提供全面的学习建议服务,持续关注学员学习体验,不断提升学员的满意度,激发学员正向反馈;
4、负责学员考试报名、注册缴费、准考证下载打印等重要考试节点的通知提醒工作,确保学员顺利参加考试;
5、负责完成领导交代的其他工作。

任职要求:
1、大专及以上学历;
2、一年及以上工作经验,有财税相关从业经验或在线教育从业经验者优先;
3、优秀的服务意识,并有较好的归纳问题和解决问题的能力;
4、有良好的语言表达能力,理解力,跨部门协作能力和执行力;
5、熟练使用word、excel等办公软件
工作地址
未来中心F座1
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公司介绍
公司介绍:以科技为信仰,通过技术驱动,面向中国中小学教育领域推出的移动在线学习产品;也是习题搜索、名师直播、实时答疑、同步练习和学习沟通等的综合学习平台。目前,累计激活用户数已突破3亿,业务范围涵盖教、学、测、练、评的各个环节,拥有10余项OCR和检索核心技术专利。通过技术驱动服务,高效提升用户体验,让学习更简单;已为国内中小学生累计解决超过150亿次的学习请求,占据国内K12在线教育领域70%的市场份额。以拍照搜题为切入点,无限延伸和拓展丰富的线上学习产品和服务,为中小学生提供最优质便捷的学习内容,同时给更多学生提供接受平等教育的机会。2017年8月完成1.5亿美金C轮融资,由H Capital领投,老虎基金、红杉、君联、GGV、襄禾跟投,是K12在线教育领域迄今为止最大规模的C轮单笔融资。Zhiliaoyucai (Beijing) technology co. LTD., Ltd is the first one works on online English education for children and provides foreign teachers at real time in China. Our company makes efforts to provide face- to-face interaction as well as colorful, interesting and creative education by foreign teachers through internet. It’s our goal to help Chinese children to learn English without pressure. They needn’t take much time on having supplementary classes after heavy school courses since then. They can just learn pure English with foreign teachers on our website. What’s more, they can set up confidence in speaking English. Our slogan is “Confidence makes dream come true!” All the employees have full working experience on fields of internet and education. We are a group emphasizes on execution ability. And now we are in a rapid developing period. We want someone who’d like to devote to the children’s online English education to join our group.We cherish talents indeed and have a stimulation plan of stock rights to our employees, which means the best employees can get stock rights of the company. We expect you to join us sincerely!
若用人单位提供虚假招聘信息,以担保或其他任何名义收取财物,扣押或以保管为名索要证件,都属于违法行为,应当提高警惕。
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