Responsibilities:


Proactive customer success management is essential for driving customer retention and growth by maintaining high levels of customer satisfaction with Amadeus and our products.
o You will be responsible for customer success of our top Hospitality travel seller customers in the Americas region.
o Working with our Customer Success organization, you will ensure the successful adoption and customer satisfaction of our hotel products, primarily our hotel web services


• In this role you’ll:
o Be assigned to key hotel customer accounts In the Americas regions. That is, those with highest hotel/mobility products booking potential growth
o You will be responsible for ensuring adoption of our web services product and achieving budgeted booking targets for your customers.
• To achieve this your main responsibilities will be:
o Work with the customer and our customer success organization to define a success plan to meet customers’ Hotel needs and objectives.
o Support and train/advise the customer on our hotel products to ensure successful adoption of these Amadeus products.
o Monitor performance of our hotel products to ensure they meet customer needs (response times, transaction errors)
o The primary product will our hotel web services but also our offline hotel booking platform and agency desktop (Amadeus Selling Connect)
o Management of any customer product issues blocking product adoption - ensuring our R&D teams resolve these in a timely manner. Keeping the customer informed on progress of issues and aligning with the customer on their priority.
Requirements:


Education: Bachelor's or Master’s degree in Computer Science/Software Engineering
Work experience: At least 2 years’ experience in Tourism industry/GDS
Language: Chinese (native language), fluent English spoken and written skills.
Skills and knowledge:
o Minimum 2 years’ experience usage of Amadeus customer webservices, preferably Hotel Webservices
o Effective liaison on functional & technical aspects with business and engineering + support teams
o Identify, evaluate, and track progress of issues & dependencies, escalating them appropriately with suggested mitigating actions.
o Strong organizational skills with a high attention to detail.
o Ability to analyse objectives, considers options and plans.

其他信息
语言要求：英语、普通话
行业要求：全部行业