Service Engineer

General Description

The position of Service Engineer is responsible for service & maintenance of ELV system in according to CONVERGINT’s standards, maintaining a high level of customer satisfaction.

职位综述：

客户服务工程师负责根据公司标准维护客户的弱电系统，提升客户的满意度

Main Responsibilities:

· Solve the client’s ELV system problems including security system, AV system and Cabling in the earliest time

· Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training

· Ensure quality of CONVERGINT services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region

· Produce system diagrams by AutoCAD

· Increase customer satisfaction, Maintain long-term relationships with clients

主要工作职责：

· 解决本区域内客户的弱电系统的运行及使用问题，包括安防，音视频和综合布线

· 提供支持和维护服务，如日常预防性维护、故障排除、系统升级/扩容/改造和系统培训

· 严格按照公司的标准和政策，确保CONVERGINT服务的质量，对指定区域内的所有服务要求提供及时有效的响应

· 绘制系统图

· 提高客户满意度，维护与客户的长期关系

Requirements:

· Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering

· Experience in ELV system with knowledge of Access Control, CCTV, Alarm System, AV system and Cabling system will be considered as a plus. Basic IT knowledge in hardware, network and database

· Ability to work under pressure

· Strong analytical skill and problem-solving ability

· Strong self-learning ability, work independently

· Customer-orientation

· Excellent communication and interpersonal skills

职位要求：

· 电子、自动化、机电一体化或计算机等相关专业大专以上学历

· 有ELV系统工作经验，熟悉门禁、闭路电视、报警系统、AV系统和布线系统者优先考虑。具备基本的IT硬件、网络和数据库知识

· 能够承受工作压力

· 较强的分析能力和解决问题的能力

· 较强的自学能力，能独立工作

· 客户导向

· 优秀的沟通和人际交往能力

Behaviors

Team Player: Works well as a member of a group

Dedicated: Devoted to a task or purpose with loyalty or integrity