Job Responsibilities:
• Provide mentorship, guidance, and career development to members of their team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross functional teams to develop global solutions.


Qualifications

Minimum Skills to Hire:
• Bachelor’s degree or equivalent diploma
• Minimum 2 years of people management experience as TL in Customer Service domain or e-commerce service handling.
• Excellent written and verbal communication skills in Mandarin and B2 English.
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format
• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
• Significant experience in a complex fast paced environment
• Passion for ensuring an excellent user experience.


Preferred Requirements:
• Having high cultural awareness of political and social situations is a plus!
• Proficiency in Mandarin and B2 English is highly preferred
• Experience in Microsoft Office Suite is preferred.

其他信息

行业要求：全部行业