工作职责Responsibility
1. 负责用户的IT支持，与用户和解决组/服务提供商紧密协作来识别和解决IT事件与所有可用的技术，包括硬件，软件和外围设备。确保向业务部门承诺的服务级别已被交付。Be responsible for user IT support, work with user and service provider/resolver to identify and resolve IT issue with all available technology including hardware, software, and peripherals. Ensure the delivery of agreed service level with the business.
2. 与全球IT团队紧密工作，对公司IT基础设施和办公方案提供不间断的技术支持，包括专线，本地互联网，网络设备，语音设备，视频会议系统，服务器等。确保一个稳定，高可用性的IT环境。Work with global team to provide
continuous support for company infra equipment and office operation solution, including WAN/internet connection, network device, PABX, video conference, server, etc. Ensure a stable working environment and high
availability.
3. 负责北京办公室及工厂的IT合规工作，与服务提供商及解决组合作找出问题并提供解决方案。Be responsible for IT compliance in Beijing office and Beijing plant, work with service provider and resolver to figure out the issue and fix.
4. 辅助部门经理，协助IT相关采购和费用管理。Assist manager for IT related purchase and expense management.
5. 与本地用户保持良好沟通，负责本地用户的IT期望管理和满意度管理。Do good communication with local user. Be responsible for user expectation and satisfaction management.
6. 负责日常IT资产管理。Responsible for day-to-day IT asset management.
7. 负责用户IT培训，分析用户培训需求，准备培训内容及对用户进行培训。Be responsible for user IT training, analyzes training needs, prepare and conduct training for user.
任职要求 Requirements：
1.本科学历，计算机或相关专业。Bachelor degree, majoring in computer science or related field;
2.良好的服务意识及结果导向，3年以上外企（制造业企业优先考虑）业务IT类技术支持、客户服务类工作经验。也欢迎优秀应届毕业生。Service oriented and result driven, 3+ years’ experience in business IT support or customer IT service related work in foreign company (Manufacturing environment is preferred). Excellent recent graduates are also welcome.
3. 熟练掌握win10和Office 365产品支持。Solid experience on Windows 7/win 10 and office 365 support.
4. 熟悉Dell服务器、Cisco或Aruba网络设备支持及具有基本布线知识。Familiar with Dell server and Cisco network device support. With basic cabling knowledge.
5.有供应商管理经验。Has experience in supplier management.
6.能独立有效率的工作,高度责任感和团队协作精神。Working independently, efficiently with high sense of responsibility and strong teamwork spirit.
7. 清晰简洁的口头及书面表达能力，逻辑思维能力强。Ability to communicate clearly and concisely, both orally and in writing, strong logic thinking.
8. 动手能力强，能独立处理突发紧急事件。Strong hands-on technical skills, can handle urgent issue.
9. 良好的英语交流能力，能用英语与国外团队进行日常业务沟通。Good written and oral English skill, can use English for daily business communication with foreign team.
10.了解 IT项目管理和ITIL将是一个加分。Know ITIL IT and project management will be a plus.

其他信息
语言要求：英语
行业要求：全部行业