岗位职责
1. 负责给海外客户提供良好的产品技术支持，通过邮件、Live Chat和电话快速处理并准确回复客户售前咨询、订单信息追踪和售后问题处理等；
2. 负责妥善处理客户投诉和纠纷，提高客户满意度、客户服务和账户好评率；
3. 注重用户体验，进一步优化客户关系管理和用户运营，增加品牌粘性；
4. 负责产品问题&客户需求的收集和汇总，定期分析并反馈给相关部门，推动各类问题解决和流程改善；
任职要求：
1. 专科及以上学历，英语、计算机、通信，电子类相关专业优先；
2. 英语CET6以上等级（或同等级英语能力证书），良好的英语听说读写能力，英语能作为工作语言；
3. 对智能电子产品感兴趣优先, 客户服务意识好, 有责任心, 有较强的内外沟通能力、承压能力和团队协作能力；
4. 了解亚马逊、ebay等跨境电商平台，有相关客服/海外技术支持经验优先;
5. 不招实习生。
6.此岗位分三个上班时间段：9：00-18：00，19:00-02:00, 02:00-9:00，夜班可安排居家办公。
备注：公司楼下就是16号线地铁口“黄阁坑站”，C出口，通勤方便。
福利待遇
1. 节日慰问：节日福利、活动经费、下午茶等，公司在女生节、情人节、端午节、中秋节、圣诞节等各种重大节日礼品；
2. 社会保险：入职后公司即购买五险一金;
3. 带薪年假：入职满一年享5天年假;
4. 培训体系：提供全方位培训课程（产品，系统，话术等）；
5. 文娱活动：部门不定时举行各项文娱休闲活动；
6.公司氛围，公司员工以90后为主，团队氛围轻松有趣
7. 职业生涯：完善的平台机会，为员工提供长远多渠道发展方向和出国交流机会；
如客服专员-组长-主管-经理；产品专员-产品经理；其他转岗机会
About LTS
LTS is a leader in video surveillance solutions in the category surveillance cameras and network video recorders. LTS is a U.S. based company with well-developed collaboration partners and acts independently nationwide. Majority of LTS growth is generated by the full video product accessories, and free application software.
We are looking for talented, passionate individuals who share our ethos of consistency, reliability, and ingenuity in the workplace. With over 20 locations nationwide, and more new branches on the horizon, we provide huge opportunities for growth and success! Our facilities offer comfortable workspaces with a culture that thrives on a lively, entrepreneurial spirit.
If you are a forward-thinking individual with a can-do attitude, you will thrive in our fast-paced environment. We want candidates who are willing to challenge themselves as well as bring a new perspective to the table. The sky is the limit when it comes to expanding your experience and career value with our company!
Employees are our greatest assets; therefore, we focus on our employees’ wellness, which include benefits of physical and financial wellbeing.
职能类别：网络/在线客服
关键字：倒班工作制办公室坐班不含销售的客服工作电商客服英语客服技术支持智能家居亚马逊客服英语消费类电子客户关系管理用户运营
英语熟练