职位详情
绩效奖金
带薪年假
定期体检
年度旅游
节日礼物
五险一金
团队聚餐
德资原厂
岗位职责：
1. 协助业务部门及时处理客户报价。
2. 严格按照巴鲁夫SOP标准进行客户合同审核及归档，并按照SAP标准流程创建销售订单。
3. 高效管理订单、紧密跟踪货期，及时向销售或客户反馈，并主动进行跨部门协调确保订单及时交付, 提高客户满意度。
4. 积极与销售或客户协调跟进付款事项，并及时将AR核销信息提供给财务部门。
5. 及时提供库存、款项、物流发货、发票查询服务。
6. 处理客户样品需求、寄售需求、退货换货维修等服务请求、跟踪进度、与其他部门协调。
7. 整理标准化的周报、月度、季度、年度销售数据并汇报给上级主管和对应销售团队。
8. 全力配合销售团队与行业团队，为其提供全面的内勤支持。
9. 上级主管分派的其他工作。
任职要求：
1. 大专以上学历
2. 2-3年直销渠道的贸易公司的订单管理、客户支持相关工作经验
3. 熟练运用SAP，尤其是SD模块
4. 熟练使用各类办公软件 ,如:Excel, Word, PowerPoint。
5. 快速学习，责任心强，有良好的沟通和问题解决能力，具有团队精神。
6. 英语四级以上，良好的英文读、写能力。
Customer Service Representative
Responsibilities
1. Creat the quotation to sales or customer timely .
2. Follow Balluff contract SOP to check and archive the customer`s contract ,and create the SAP order .
3. Manage the sales order efficiently and follow the delivery date closely，and give the feedback to sales or the customer ,coordinate with other dept. for the on-time delivery ,improve the customer satisfaction.
4. Coordinate with sales or customer for the payment actively and provide the payment cleaning information to finance dept. timely .
5. Assist sales or the customer to check stock ,payment，shipping status ,invoice.
6. Process sample orders ,consignment order, returns and other customer`s service requestment , track progress and assort with other departments
7. Make monthly, quarterly and yearly business data and reporting, report to the supervisor and sales teams.
Provide fully internal support to Sales Team and Divison Team.
9. The other task assigned by supervisor
Profile of Candidate
College degree or above.
2-3 years order management ,customer support experience in direct channel in commercial company
Proficient in SAP ,especially for SD model
Proficient in Excel, Word, PowerPoint or other related software
Quick learner , sense of responsibility. good communication and problem-solving skills ,team-work spirit
CET 4 or above, be good at reading and written English.
公司介绍
1921年，巴鲁夫成立于诺伊豪森，在全球拥有3900名员工，在工业自动化中的创新、质量及跨部门经验方面享有国际盛名。作为传感器及自动化的专家，这家第四代家族经营的公司能提供全面的产品系列，包括创新型传感器、工业识别及网络技术以及用于集成式系统解决方案的软件。
2022年，巴鲁夫集团的销售额约为5.67亿欧元。除了位于德国诺伊豪森的总部外，巴鲁夫还在全球各地设有销售、生产和研发机构，并在61个国家设有38家分公司和代表处。这能向客户保证产品在全球范围内的快速供应，同时确保本地支持及服务的高标准。
Balluff is a medium-sized company that has been family-run for four generations, founded in Neuhausen auf den Fildern near Stuttgart. We are a sensor and automation specialist with tradition and long-standing customer relationships. At the same time, we are an important innovation partner for our customers, continuously working to develop new and better solutions for their automation needs.
With more than 40 years of experience in the Asia Pacific region, we are entrenched in the local automation business. Our dedicated team of experts is committed to providing the best possible service and solutions to our customers in the region. As a global player, we are constantly expanding our capabilities to meet the evolving needs of our customers and to stay at the forefront of innovation in the industry. We take pride in our reputation for quality, reliability, and customer satisfaction, and look forward to continuing to serve our customers for many years to come.
