ROLE
Drive client recruitment, retention, and upgrading by delivering a unique and memorable Florentia Village experience to both existing and new FV members. This role will report to center director.
This will be achieved by:
 Understanding customer profiles and behaviors, in order to continuously improve client experience and expanding Florentia Village’s sales share in the market
 Liaising with all the relevant stakeholders at center level to elevate customer journeys and brand’s selling ceremony quality
 Ensuring the timely execution of all initiative and their reports, in order to monitor events ROI

Responsibility

 Recruit and grow top clients, expand Platinum member portfolio, maintain good relationships with customers, drive private sales and brand events sales to hit the set target
 Develop an annual clienteling calendar to include top client’s birthday and important anniversaries. Act as a personal shopper to ensure a flawless
client journey to gain client’s loyalty to Florentia Village.
 Use digital tools like WeChat work and little red book to stay connected with customers, post the brand’s newness arrival, and product mark-down information, and answer customers’ questions.
 Support key brands’ in-store events planning, execution and ROI management.
 Help to drive top luxury brand’s sales including GUCCI, Loewe, Prada,
Givenchy, YSL, BV, BALENCIAGA, etc.

其他信息
语言要求：普通话
行业要求：全部行业