YOUR ROLE

* Develop teamwork plans and lead the team to achieve the KPI.

* Standardize team SOP, internal policy, and multi processes. Develop and optimize customer service management rules, standardize and improve job responsibilities, optimize customer service process.

* Team training and evaluation, improve customer service quality and customer service level.

* Responsible for communication and coordination with relevant departments, solving customer complaints and special case handling.

* Lead and participate in projects and drive for continuous improvements.

* Responsible and improve customer service related KP, including but not limited to service level (POT) and backlog, etc.

* Responsible for data analysis and reporting, lead and participate in projects.

* Complete other tasks assigned line manager. Strive for customer service level optimization.
* Principal Accountabilities

* Develop teamwork plans and lead the team to achieve the KPI. 

* Standardize team SOP, internal policy, and multi processes. Develop and optimize customer service management rules, standardize and improve job responsibilities, optimize customer service process. 

* Team training and evaluation, improve customer service quality and customer service level. 

* Responsible for communication and coordination with relevant departments, solving customer complaints and special case handling. 

* Lead and participate in projects and drive for continuous improvements. 

YOUR SKILLS

* Bachelor's degree
* 5-10 years Working Year
* Fluent English
* SAP,
* Excel
* Presentation,
* Power BI

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

其他信息

行业要求：全部行业