Job Description
The facility department office Helpdesk position provides office services to the department by implementing administrative systems, procedures, and monitoring facilities maintenance works. This position acts as a liaison among facility team, technician, school faculty and staff.
? Require helpdesk solution included APP, web service, apply or fit into the existing AISG internal ticket system
? Receiving and recording work requests from school recordkeeping
? Provides information by answering questions and requests.
? Completes operational requirements by scheduling and assigning maintenance work results.
? Resolves administrative problems by coordinating preparation of reports and analysing data.
? Draft daily and routine technician’s task.
? Recording technicians over time and balance technicians work schedule, assisting technicians PD and leaves, application process.
? Enters and updates maintenance contractors.
? Enters and apply AISG online system.
? Resource new vendors
? Obtain quotes for repairs/maintenance.
? Inventory, Parts, and Deliveries
? Orders warranty replacement parts
? Maintains vendors certificates.
? Maintains and distributes maintenance claims.
? Accounting Support/progress payment
? Process equipment/installation PO’s
? Receive vendor PO acknowledgments, advise, assist with and/or resolve discrepancies.
Office Assistant Skills and Qualifications
? Related degree in Business English and Office Administration.
? Possesses a high level of organization with the ability to manage a multitude of projects simultaneously.
? Provides excellent customer service.
? Ability to communicate effectively (written and verbal) with managers, vendors, subcontractors, and all levels of employees.
? Must have problem solving, prioritizing abilities, and interpersonal skills.
? Ability to adhere to strict time deadlines and work under pressure.
? Ability to execute tasks in an efficient manner without sacrificing quality.
? Must be flexible and able to adapt to changing priorities and procedures; ability to manage high level of stress and to take direction from various people.
? Possesses intermediate computer software skills with Microsoft Word, Excel, Outlook, and MS SharePoint, Microsoft teams
职能类别：物业管理专员/助理
关键字：1年以上处理业主投诉与回访