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岗位职责:
1.负责售后接待,处理各平台的退换货及投诉处理工作。
2.负责分析商品退货原因。
3.整理客户反馈的信息,并向主管汇报(需会做简单数据分析。
4.熟悉工商投诉处理流程,并能及时解决。
岗位要求:
1、熟练使用office 软件。
2、数据分析能力和汇报能力。
职能类别:网店客服
关键字:数据分析office投诉处理退换货售后接待工商投诉处理
工作地址
融信上坤中心T1栋
公司介绍
锦泓时装集团股份有限公司创立于1997年(以下简称,“集团”),于2014年在上海证券交易所主板上市,股票代码603518。集团总部位于中国上海市,多年来始终坚持自主研发设计,在意大利米兰、韩国首尔、中国上海和南京均设有研发设计中心和国际运营团队。愿景是“打造具有中国文化元素的奢侈品牌,成为全球三大时尚集团之一“。
发展至今,集团旗下拥有多个自有品牌,包括定位为具有中国文化元素奢侈品的南京云锦“元先”品牌、具有中国文化内涵与国际时尚视野的国际品牌“VGRASS STUDIO”、定位于高端女装的“VGRASS”品牌,以及定位于中高端休闲服饰的“TEENIE WEENIE”品牌,形成金字塔式的立体品牌矩阵布局。产品包含男装、女装、童装、配饰等,满足消费群体多样化、多元化、个性化需求。全国店铺数量逾1400家,遍布国内各大城市核心商圈并走出国门进入欧洲市场。
Founded in 1997 (the "Group"), Jinhong Fashion Group Co., Ltd. was listed on the main board of the Shanghai Stock Exchange in 2014 under the stock code 603518. Headquartered in Shanghai, China, the Group has been developing and designing independently for many years, with research and development design centers and international operations teams in Milan, Italy, Seoul, Korea, Shanghai and Nanjing, China. The Group vision is to build a luxury brand with Chinese cultural elements, and become one of the world's top three fashion groups.
Since its development, the Group has a number of own brands, including Nanjing Yunjin "Yuanjin" positioned as the luxury brand with The Chinese cultural elements, the international brand "VGRASS STUDIO" with Chinese cultural connotation and international fashion vision, the high-end women's clothing brand "VGRASS" as well as the high-end leisure clothing brand "TEENIE WEENIE", all of which form a pyramid-shaped three-dimensional brand matrix layout. The Group products including menswear, ladieswear, childrenwear, accessories, etc. meet the diverse and personalized needs of the consumer group. So far there are more than 1,400 stores all over the core business circle nationwide and there are also some in Europe.
工商信息
以下信息来自
企业类型
股份有限公司(上市)
经营状态
存续
行业类型
批发业
成立日期
2003年03月14日
注册地址
南京市秦淮区中山南路1号60层
统一社会信用代码
91320100738899403P
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