职位详情
午餐补助
管理规范
技能培训
五险一金
休闲餐点
公司规模大
Key Responsibilities
Assist customers with their inquiries and concerns in English via phone, chat, or email;
Communicate effectively with customers, showing empathy and patience;
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
Advocate the Trip culture both internally and externally;
Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements
Proficiency in both verbal and written English;
Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
其他信息
语言要求：英语
行业要求：全部行业
所属部门：IBU-国际业务服务联络中心
公司介绍
携程集团是全球知名的一站式旅游服务供货商，旗下品牌包括*********、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
*********Group is a global travel service provider comprising of ********, Ctrip, Skyscanner, and Qunar. Across its platforms, ******** Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, ******** Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
