Fixed night shift: 23:00-07:00, 2 days off a week

工作职责
• Resolve escalated customer concerns and complaints by creating positive experiences;
• Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessary;
• Consistently follow-up with customers until their concerns are fully resolved;
• Deep dive cases involving product or service defect and identify potential brand risk
• Cooperate with a broad group of internal stakeholders globally to improve Trip‘s products and services;
• Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.

任职资格
• Full-Time College Degree or higher;
• Highly proficient in both verbal and written English. Native speakers preferred;
• Excellent communication and interpersonal problem resolution skills.
• Demonstrate a high level of ownership and have a passion for helping and supporting others;
• Flexible and forward-thinking attitude, with a diligent and results-orientated approach to work;
• Able to work under tight deadlines and pressure, both independently and with others;
• Previous experience in customer success/escalation role, OTA experience preferred;

其他信息
语言要求：英语
行业要求：全部行业
所属部门：IBU-国际业务服务联络中心