XTream - AM-M

Base：上海

岗位职责：

1、根据需要维护特定数量的客户，提供高质量的客户业务支持

2、积极协调内部支持团队，提供出色的工作和落地的执行，确保客户满意

3、协助撰写所有客户提案、建议和观点

4、协助及时满足所有客户报告、预算管理、授权和计费需求

5、协助推动客户抓住发展业务的新机会

6、关键绩效指标：

-客户满意度调查

-内部业务增长

任职资格：

1、本科及以上学历

2、3年及以上工作经验，1年或以上媒体咨询、市场营销、广告行业客户关系管理工作经验，懂信息流优先，有亚马逊甲方经验者优先；

3、熟悉程序化购买或外展媒体，如亚马逊，Facebook，谷歌优先，有跨境项目工作经验优先；

4、数据综合能力强（数据敏感度、数据收集分析能力、数据复盘）；

5、能够在高节奏、高压力环境下工作，并严格遵守交付时间，工作认真负责；

6、情商高，有自信，细心，有独立对客能力，沟通积极清晰；

7、英语书面及口语水平熟练的优先；

ROLE AND RESPONSIBILITY

 Maintain a specific number of accounts as required, deliver quality partner and business support to

the accounts

 Day to day client advisor

 Actively coordinate internal supporting teams to deliver brilliant work and flawless execution,

ensuring positive client satisfaction

 Leadership and authoring of all client proposals, recommendations and points of view

 Ensure all client reporting, budget management, authorization and billing needs are met in a timely

an accurate fashion

 Driver to push clients to catch new opportunity to grow business

 Ready to professionally push back where necessary to effectively manage client expectations,

agency resources and deadlines

Key Performance Indicators (KPI’s):

- Client satisfaction investigation

- Internal business growth (upsell)

QUALIFICATION:

 Bachelor’s degree or above on degree of education

 4+ years’ experience in media consulting, marketing, advertising with client relationship

management

 Familiar with programmatic buy or outbound media as Amazon, Facebook, Google are preferred

 Able to work in high-paced environment with high stress and strict timeline for deliverables

 Clear and positive communication, both written and verbal, external and internal

 CET 6 and above are recommended, good at English read and write

其他信息
语言要求：英语、普通话
行业要求：全部行业