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As a Senior IS Process Specialist for Change Control for IS Services Business Area in Beijing, China, you will be responsible responsible for day-to-day service delivery, first point of contact for service operations within Change Control process. Directly involved to maintain good reputation of the delivered service, also responsible for building cooperation with new IS Service and Product Owners to implement and follow the established guidelines for changes within Core IS to minimize risks of any change planned.
Your responsibilities
Providing governance over timely delivery of change requests including documentation, tasks completion in accordance with the defined Change Control Process
Guiding, supporting and motivating IS Service and Product owners to implement and follow the established guidelines for changes within GBS IS
Leading onboarding sessions for new services and delivering process related ad-hoc training sessions
Driving operations related governance meetings (Vendor Service Improvement, Change Advisory Board, etc.) and taking care of identified action points within described timeframes
Managing emergency change requests to ensure business continuity within critical services
Leading failed change exemption process for suppliers with SLM team coordination
Challenging the existing tool functionalities, coordinating and testing ITSM Tool enhancements
Supporting process maturity and automation by leading continuous actions aiming to increase ratio of standard changes
Your background
Bachelor’s or Master’s degree in Computer Science, Information Technology, Communications or a related discipline
At least 5 years of relevant experience in Service Management area (Change, Release, Incident) in large enterprises within a global environment
Strong analytical skills and deep understanding of the overall context of ITIL processes and Service Integration and
Management (SIAM) concepts along with IS technologies
Advanced verbal and written English language and presentational skills
Excellent facilitation, coaching and mediation skills
Negotiation skills, time management, conflict resolution and positive “can do” attitude
其他信息
行业要求：全部行业
所属部门：--请选择部门--
公司介绍
ABB（ABBN: SIX Swiss Ex）是全球技术领导企业，为数字化行业提供全面的产品、服务与解决方案。基于超过130年的创新历史，ABB成为以客户为中心的数字化行业领军者，拥有全球领先的四大业务——电气、工业自动化、运动控制、机器人及离散自动化，以及通用的ABB Ability™数字化平台。ABB集团业务遍布全球100多个国家和地区，雇员达14.7万。ABB在中国拥有研发、制造、销售和工程服务等全方位的业务活动，40家本地企业，1.8万名员工遍布于142个城市，线上和线下渠道覆盖全国300多个城市。ABB is a pioneering technology leader with a comprehensive offering for digital industries. With a history of innovation spanning more than 130 years, ABB is today a leader in digital industries with four customer-focused, globally leading businesses: Electrification, Industrial Automation, Motion, and Robotics & Discrete Automation, supported by its common ABB Ability™ digital platform. ABB operates in more than 100 countries with about 147,000 employees. ABB has a full range of business activities in China, including R&D, manufacturing, sales and services, with 18,000 employees located in 142 cities, 40 local companies, and online and offline channels across over 300 cities.
