Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

We offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
You will act as CX team manager in Retail-EU department and be responsible for managing 10+ people.

Key Responsibility
Actively build own and team(s) awareness and insights in customers supply chain plans and priorities.
Ensure proactive customer support and issue resolution for a seamless customer experience in cross-functional teams, and across all products in scope
Build teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely and cost efficiently maximize customer value of all ‘By Maersk’ models
Lead new business on-boarding with smooth implementation across different functions’ collaboration.
Build strong and collaborative team with cross functions to deliver an excellent customer experience.
Strong commercial sense on upselling/cross selling, business result driving and KPI related. Improve client-based profitability and productivity continuously.
People management to focus on people care and development

Who we are looking for
Minimum 8 years of relevant experience in logistics or customer service function with at least 3 years of leadership & management positions
Ability to lead, coach and motivate the diversified team towards a shared vision with clear goals
Strong result orientation and KPI result driving
Be commercial sense and strong obsessive customer centricity mindset
Good communication and stakeholder management
Be agile on remote management

其他信息
语言要求：英语

所属部门：客户服务