Order Management

• Assist manager of order to cash process per company’s guideline, main ordering activities include:

-Create and maintain B2B Customer order, and monitor whole ordering process finished, and follow up and handle errors in system till solved.

-Monitor order delivery, from stock allocation, shipment till B2B customer confirm stock receiving with collaboration with planning team and logistic 3PL.

• Support on credit management at execution level, including invoice delivery, collection status update, co-work with finance / sales team for payment follow up and reconciliation.

 Customer Management

• Communicate with customers effectively via email or phone.

• Follow up abnormal issue and collaborate with cross-functions till issue properly solved.

• Appropriate handle the requirements and complains from B2B customers per company’s guideline.

 Collaboration and continuous improvement

• Search for simplified, efficient, and customer-orientated solutions to optimize order preparation, transportation, and warehouse efficiency.

• Co-work with commercial team to anticipate and achieve revenue target, co-work with finance on AR, AP issue and follow up when needed.

• Able to initiate optimization data analysis to make recommendations to leaders which can help team/business continuous efficiency improvement.
任职要求：

• Customer centric, strategic think and able to drive continuous improvements.

• Logic thinking, quick learner, initiatives and capabilities of problem solving.

• Fluent oral English, writing and comprehension are necessary

• Familiar with ERP system, Experience with Dynamics are referred.

• 3+ years’ relevant experience in customer service or sales operation in FMCG industry, Personal care or Cosmetic are more preferred.