职位详情
TITLE: Customer Experience Executive
REPORTS TO: Customer Experience Manager
CX = Customer Experience
General Role
• The CX Executive will play a key role in assist customer events, campaigns preparation, tracking and report. This role should have creative ideas to inspire event proposal; attitude of attention to details to support events implementation and team work spirit to proceed with multi-functional communication.
Major responsibilities:
• Assist CX manager to accomplish in store customer events to provide delightful experience and increase client engagement, including tracking preparations, follow-ups, on-site supports, collect feedbacks from customer and stores and conduct event report.
• Be responsible for customer gifting with collaboration with internal and external partners, support on gifting design process, communicate with stores for the operation and collect feedback to ensure the program procced smoothly.
• Assist the design and implement of bespoke events. Be able to lead a bespoke event’s preparation and execution with supervision of manager, including bidding, communication with vendors and stores.
• Coordinate client hospitality in all related events. Implement customer care and hospitality arrangement, coordinate with stores to ensure client hospitality details to achieve customer satisfactory.
• Contribute inspirational ideas to support store operation in terms of customer experience.
• CX administration tasks, including documents updates and consolidation, payment management, application of MEO and BPM, etc.
Requirements & Capabilities:
1. Bachelor’s degree and above.
2. At least 2 years of client experience related role or retail working experience, understand store daily operation and retail business model.
3. Strong communication and execution skill.
4. Excellent English communication skills in both verbal & written English.
5. Familiar with office software, excel and PPT
6. Strong ownership and accountability, self-driven initiative and willing to learn and grow.
7. Sense of Luxury, working experience in luxury industry is a plus.
其他信息
语言要求：英语
行业要求：全部行业
公司介绍
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.
Fifteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
爱马仕始于1837年，是一家忠于传统手工艺并集创作、手工制作与销售于一体的法国家族企业，如今在全球雇佣超过14,000名员工。秉持可持续发展和精益求精的精神，爱马仕以其有效的管理制度，培养出每位员工独立自主的工作方式。将以人为本和重视资源的理念深入到方方面面，爱马仕对品质的坚持和其精湛工艺，也得以代代延续和传承。十五种部类都满载爱马仕的无限创造力，并被呈现在全球300多家专卖店中。
工商信息
以下信息来自
统一社会信用代码
91310000757921741X
