Order Management订单管理
? Assist manager of order to cash process per company’s guideline, main ordering activities include:
-Create and maintain B2B Customer order, and monitor whole ordering process finished, and follow up and handle errors in system till solved.
-Monitor order delivery, from stock allocation, shipment till B2B customer confirm stock receiving with collaboration with planning team and logistic 3PL.
? Support on credit management at execution level, including invoice delivery, collection status update, co-work with finance / sales team for payment follow up and reconciliation.
？ Customer Management客户管理
? Communicate with customers effectively via email or phone.
? Follow up abnormal issue and collaborate with cross-functions till issue properly solved.
? Appropriate handle the requirements and complains from B2B customers per company’s guideline.
？ Collaboration and continuous improvement合作与优化
? Search for simplified, efficient, and customer-orientated solutions to optimize order preparation, transportation, and warehouse efficiency.
? Co-work with commercial team to anticipate and achieve revenue target, co-work with finance on AR, AP issue and follow up when needed.
? Able to initiate optimization data analysis to make recommendations to leaders which can help team/business continuous efficiency improvement.
职能类别：物流专员/助理
关键字：订单管理客户管理paymentco_work