The key responsibilities of this role will be:
1. Respond to customers' pre-sales and after-sales questions through the CRM system.
2. Provide customers with RMA (return and exchange) services.
3. Timely feedback the after-sales technical problems to the R&D department, and track the problems to be solved quickly.
Qualifications:
1. College degree or above, engineering background, or English major is preferred; CET-4, excellent English reading and writing skills, fluent oral English is preferred.
2. Understand the troubleshooting methods of consumer electronic products, and understand smart home products first.
3. Strong communication, problem analysis, and teamwork skills.
一、岗位职责：
1. 通过CRM系统回复客户的售前售后问题。
2. 为客户提供RMA（退换货）服务。
3. 将售后的技术问题及时反馈给研发部门，并跟踪问题快速解决。
二、岗位要求：
1. 大专及其以上学历，工科背景或者英语专业优先；大学英语四级，良好的英语读写能力。
2. 了解消费类电子产品的故障排查方法，了解智能家居产品优先。
3. 较强的沟通、分析问题、团队协作能力。
应届生也可以！！
年龄要求：20-35岁
职能类别：网络/在线客服
关键字：客服海外客服应届毕业生英语
英语良好