Common accountabilities:

- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.​
- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.​
- Works independently within plan dictated by manager, with some guidance on most complex situations.
Specific accountabilities:

- Develop existing accounts for the assigned small to medium customers, based on procedures defined.
- Monitor satisfaction, identify new opportunities and propose solutions to improve customer profitability/efficiency.
- Identify specific requirements and expectations for existing clients.
- Ensure that new products, product enhancements and overall solutions are developed and implemented within the agreed time frame.
- Monitor business costs.

In support to the Account Manager/Senior Account Manager:

- Execute & process the operational requests received from key customer. Provide a best in class service delivery within set targets & contractual SLAs
- Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved
- Ensure that key customers are informed in a timely manner of new product & solution releases
- Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
- Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
- Provide support to the Account Manager/Senior Account Manager for reporting

The incumbent receives some degree of guidance and is still acquiring higher-level skill and knowledge in his/her designated area of specialization.

其他信息
语言要求：英语、普通话
行业要求：全部行业