岗位职责:

1) Take full responsibility of documentation representative on documentation functions (process auto-freighting, freight Audit &QA, prepare freight invoice, vessel clean up , follow up the freight report and handle freight disputes) with timely and accurate manner.
2) Comply with standard function process to complete functional tasks. Keep abreast of changes on customer requirements and country rules & regulations.
3) Proactively communicate with concern parties (Agency CUS, Sales, Customer, Finance etc.) via emails or calls for clarification if any rate/Invoice disputes/discrepancy.
4) Fluent in both written and spoken Japanese or Korean, with the ability to communicate effectively and professionally with customers or agencies.
5) Share cases or errors occurred during function implementation process in a transparent and timely manner to guarantee smooth information flow;
6) Participate in process continuous improvement activities and projects; proactively raise process/system improvement proposals to supervisors or managers.
7) Adhere to arrangement on functions, shifts, holiday roster, including overtime when necessary to meet business needs and workload balance.

1) Good English equivalent to CET-4 or able to pass written test, CET-6 is a plus
2) Good Japanese equivalent to N1 or above / Korean equivalent to TOPIK 3 or above
3) Interpersonal and communication skills
4) Analytical thinking and problem-solving skills
5) Good command of computer skills
6) Sense of customer service