Job Description
CLIENTELING PERFORMANCE:

-Assist in identifying opportunities to improve our performance and implementing action
plans.

-Support in developing Mainland China annual Clienteling strategy aligned with objectives
shared by the Clienteling Director and global Clienteling team.

-Ensure consistency in the Clienteling training plan based on KPI performance
opportunities.

EVENTS & ACTIVATIONS:

-Assist in developing guidelines and communication related to our client activations, as well as in implementing actions at retail store level.

-Oversee the targeting of all client activations, Lead and support retail store to formulate in-store event according to the client strategy for each store.

-Coordinate the production of assets between the Image team and the global team.

-Track the ROI of all client activations and ensure reporting.

-Organize the overall client experience during client shows in coordination with concierge services.

-Manage the budget and invoicing.

GIFTING & CLIENT SERVICES:

-Ensure consistency in orders, gift targeting, and ROI in line with HQ and local events strategy.

-Support retail store in their specific gifting matters.

RETAIL SUPPORT:

-Provide Training and coaching to retail team to upgrade their Clienteling skill.

-Share ideas and support tools with retail team related to Clienteling mindset development.

-Monitor all Clienteling actions to gain a clear view of ROI and the impact of actions on the development of our client pyramid.

Requirements:

-A minimum of 8 years of experience in a similar position within the luxury industry.

-Good project management skill

-Good Communication skill with different levels of consumers and internal

-Fluently English in both oral and written

其他信息

行业要求：全部行业