Position Summary:

Reporting to Plant Manager, the successful candidate will be responsible for managing customer orders throughout the entire order process while working with all departments to ensure maximum customer satisfaction.

Key Accountabilities

• Manage daily calls and emails from customers and sales force, providing feedback to inquiries including equipment lead time and ship scheduling.
• Set up and maintain prospect and customer accounts in quote system
• Manage customer orders throughout the process (Submission of won order, through order entry to shipping and invoicing) working with all departments to ensure customer satisfaction.
• Co-ordinate customer forecasted pre-buy orders, ensuring production slots are managed.
• Create and co-ordinate batch ship schedules for plant, based on customer requirements and ship plan. Co-ordinate shipments with customers and logistics as required.
• Manage customer invoicing, ensuring accuracy.
• Co-ordinate with Field Sales, Production, Materials, Logistics and Scheduling to meet customer requests, including order configuration, on-time delivery and problem resolution.
• Work with Field Sales and Finance as needed to verify details surrounding pending or potential orders for customers, including pricing, terms, lead times requirements and ensuring financial documents are complete before shipment.
• Work with Field Sales to coordinate machine and Material requirements for customer and event demonstrations.
• Service part quotation, Coordinate delivery to customer on time.
• Work order and Longsheet weekly release, Refit orders release to related departments.
• Perform daily/weekly/monthly reporting (ex. Shipments, open orders, estimated delivery dates, inventory daily report, forecast) as required for external and internal use.
• Maintain database records accurately, including customer and order data etc.
• Monitor monthly ship targets while working with operations teams to ensure level shipping is occurring throughout each month to meet targets,
• Participat in staff meetings, department, intercompany, production, and ship meetings as required.
• Initiate and/or complete as assigned continuous improvement projects.
• Self-motivated to complete all tasks with 100% accuracy and full accountability.
• Fluent in English.

Minimum Requirements

• Post-secondary education or 3 to 5 years’ experience in a Sales support or order management role with hands on experience in customer interaction.

Desired Characteristics

• Experience in manufacturing environment will be an asset.
• Must be capable of interacting with customers effectively while working through inquiries and issues.
• Must be proficient in use of Microsoft Outlook, Word and intermediate level in Excel.
• Experience working with an ERP system.
• Must have excellent communication skills (oral and written) and above average problem-solving skills.
• Demonstrated organizational skills and be able to work independently with the ability to prioritize and multitask in a fast-paced environment.
• Must be capable of producing reports by extracting, manipulating data from various sources.


About Skyjack

Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985.

As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves. In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry.

Every aspect of the company is deeply rooted in Skyjacks safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees.

斯凯杰科（Skyjack）是一家为全球建设租赁公司提供具有高品质工程设计的、易操作、易接入、安全可靠的伸缩臂叉车设备的制造企业。从1985年创立之初的剪刀式升降机制造商，已成长为全球范围内通用型移动升降工作平台(MEWP)行业的佼佼者。

作为一个不断发展的行业中的优势企业，斯凯杰科（Skyjack）的员工在吸收新信息的同时也渴望不断提升自己的专业水平。 2002年，斯凯杰科（Skyjack）成为利纳马集团（Linamar Corporation）的全资子公司，并一直能够利用优良的战略伙伴关系，以及母公司的整体战略规划，使其在激烈的市场竞争中长盛不衰。

其他信息
语言要求：英语、普通话
行业要求：全部行业