About the role:
We are seeking a Data Service Specialist. In this role, you will be responsible for china data service management, meet our business data needs through service-oriented process and techniques to improve business outcomes.


Key Responsibilities：

• Responsible for holistic China data service management, with continual service improvement and data operational governance.

• Ensure CN all data products services are delivered to the agreed SLA and KPI

• Manage the lifecycle of data products incidents, requests and oversee problem management and drive data products root causes analysis.

• Provide day-to-day product support, guidance and insights to real-time quality/compliance issues & escalations.
• Own process simplifications and improvement areas to efficiently deliver stable business data services.

• Contribute both internal and external audits across China data products.

• Responsible for two speed IT deliverables in data service area.

• Ensure adherence to documented operational procedures to maintain DDIT process integrity.


Essential Requirements:

• Bachelor's degree in computer science, engineering or information technology discipline.

• 5-10 years’ experience in IT data application management/operation domain.

• Business fluent in English and Chinese (written and spoken)

• Good analytical, problem-solving, data analysis and visualization skills.

• Hands on experience in cloud-based data analytics products development and operation.

Desirable Requirements:

• Agile, Productization and DevOps practices

• Experience in the pharmaceutical industry

其他信息
语言要求：英语、普通话