Respond to customer phone calls and/or emails regarding issues related to WDM products.

Research, diagnose, troubleshoot, identify, and resolve customer’s network issues related to WDM products; if necessary, provide onsite tech support to key customers.

Independently conduct client follow-ups and issues follow-ups.

Accompany to customers’ sites for meetings and issues follow-ups • When necessary, conduct client environment simulation - recreate client networks to determine the feasibility of WDM products in customer environment.

Log all support cases into the company CRM.

Handle initial RMA inquiry and determine whether returns are necessary.

Establish training materials, agenda and conduct technical training for clients.

Analyze specs provided by customers suggest products that conform to those specs.

Assist customers in their Optical network design and recommend appropriate WDM products. • Assist distributors and partners with cross-referencing third-party products to WDM products. • Assist front-end (Sales or Market) by conducting WDM product introduction and communicating DWM value proposition to prospective customers.

Attend trade shows and industry events as needed.

Maintain knowledge of industry trends and customer needs and communicate information to appropriate internal stakeholders.

其他信息
语言要求：英语
行业要求：全部行业