Job Description:

The IT Service Delivery Manager plays a key role in overseeing the delivery of IT services to meet the organization's needs and objectives.

The role involves managing service-level agreements (SLAs), leading a team of IT professionals, and ensuring the smooth operation of IT services.
Responsibilities:

Develop and maintain strong relationships with internal stakeholders and business partners to understand their IT service requirements.

Define and monitor service-level agreements (SLAs) to ensure service delivery meets agreed-upon standards.

Lead a team of IT professionals and coordinate their activities to deliver high-quality IT services.

Identify opportunities for service improvement and implement best practices to enhance service delivery efficiency and effectiveness.

Communicate with key stakeholders regarding service performance, issues, and improvements.

Manage IT service delivery budgets and resources effectively to achieve cost-effective solutions.

Collaborate with other IT teams to resolve complex technical issues and ensure seamless service delivery.

Monitor IT service performance metrics and prepare regular reports for management review.

Stay updated on industry trends and best practices in IT service delivery to drive continuous improvement.

Ensure compliance with relevant IT policies, procedures, and regulations.
Requirements:

Bachelor’s degree in Computer Science, Information Technology, or related field.

Proven experience in IT service delivery management or a similar role.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

In-depth knowledge of IT service management frameworks (e.g., ITIL).

Analytical mindset with problem-solving skills.

Project management experience is a plus.

Relevant certifications (e.g., ITIL certification) are desirable.

该岗位英语有要求，需要可以交流，计算机专业加分，有ITIL证书，PMP证书是加分项

其他信息
语言要求：英语
行业要求：全部行业