职位详情
Role Mission:
To achieve the CRM KPI in stores through the establishment of clienteling technique projects as well as the management of Top client in-store experience.
Responsibilities:
Clienteling Techniques and OTO Evaluation Top Clients data enrichment and analysis.
1. Launch and lead the execution of Clienteling initiative in district stores, including data analysis
a) Retain and develop the existing clients
b) Recruit new clients within and outside of the stores
c) Store KPI management
2. Manage the regional One To One appointment (OTO) planning in stores
a) Coaching SMs to create monthly targets and execute OTO appointments in stores.
b) Partnership with SMs to plan and execute different product launching event and work on OTO planning to meet monthly target
3. Event proceeds
a) Support each store to formulate in-store event plan according to the client strategy for each store.
b) Support store both instore event and offsite event.
4. Clienteling training and coaching
a) Provide training and coaching to retail team to upgrade their clienteling skill.
Requirements
Decent appearance, easy-going, passionate for luxury industry and client centric mindset. Mighty business mindset, operation acumen and teamwork spirit. Good communication skills and sound understanding; Excellent capability of managing, guiding and developing a team.
其他信息
语言要求:英语、普通话
行业要求:全部行业
所属部门:Client Relations
公司介绍
Founded in Florence in 1921, Gucci is one of the world's ********luxury fashion brands. With a renowned reputation for quality and Italian craftsmanship, Gucci designs, manufactures and distributes highly desirable products such as leather goods (handbags, small leather goods, and luggage), shoes, ready-to-wear, silks, timepieces and fine jewellery. Eyewear and fragrances are manufactured and distributed under license by global industry leaders in these two sectors. Gucci products are sold exclusively through a network of directly operated boutiques (446 DOS as of June 2013) and through e-commerce, as a valuable complementary business channel. Gucci products are also distributed through a small number of franchisees, and selected department and specialty stores. For more information about Gucci, please visit **************
工商信息
以下信息来自
注册地址
上海市静安区南京西路1788号20楼(名义楼层)
统一社会信用代码
91310000717864738C