罗氏促进多元化、公平性和包容性，代表我们所服务的社区。在全球范围内处理医疗保健问题时，多元化是成功的关键因素。我们认为，包容性是理解人们不同医疗保健需求的关键。我们共同拥抱个性，共同抱持对卓越护理的热情。加入罗氏，每个声音都会得到重视。
职位
Customer Service Specialist
A healthier future. It’s what drives us to innovate. To continuously advance
science and ensure everyone has access to the healthcare they need today and
for generations to come. Creating a world where we all have more time with the
people we love.
Your Opportunities
* You are handling inbound calls, answering customer inquiries, ensuring
customer support center's daily operation, improving the service level.
* You are handling customer inbound calls, answering customer's inquiries.
Transfering to the related specialist to solve the technical problems.
* You are good use of CRM, telephone system, online chat tools.
* You are achieving telephone service quality standards, continuously
optimize and improve service quality standard according to the customer
requirements.
* You strengthen the team cooperation, help to improve the service quality of
team members besides constant self-improvement.
* You are training new employees.
Who you are
* You hold at least Bachelor Degree, more than 3 years working experience.
* You hold Basic skills in English spoken and writing;
* You have good computer skill in office software
* You are speaking in a clear voice, mandarin standard, good cross-functional
communication and understanding capability
* You are good-natured, patient, responsible, with team work spirit, be able
to work under pressure and conflict management capability
* You have the ability to do detailed work and proactively meet customer’s
needs
* Your training experience is preferred.
* Your QA experience in call centre is preferred.
* Your clinical laboratory or medical related working experience is preferred.
我们是谁
在罗氏，来自100个国家的100，000名员工不断推动着健康医疗行业的进步。我们一同工作，使罗氏成为了世界领先的以研发为基础的健康医疗集团。我们的成功源于创新、求知和多元化，也源于我们把相互间的差异作为一种优势。为了革新医疗健康领域，罗氏设定了远大的计划，坚持学习和发展，并不断寻找与之志同道合的伙伴。
罗氏提供平等的职业发展机会。
职能类别：客服专员/助理
关键字：客户服务售后系统