Key Responsibilities & Skillset

• Manage a team of 5-10 associates.
• Supports the supply chain management activities.
• Initiating corrective actions.
• Responsible for coaching, recertification of team members on process knowledge and ensuring that the team is updated in timely manner about any process changes.
• Executes department strategies and activities.
• Supporting and driving projects (investigation to implementation) with analytical skills & process expertise.
• Ensure effective management of volume processed within established timeline, and quality standards (service levels and KPIs)
• Pro-active, clear and concise communication with client to coordinate smooth delivery of services
• Ensure complete training for team members
• Ensure availability of required system access and hardware to team members
• Drive a culture of value improvement among team members and lead execution of value improvements; able to manage such projects independently
• Ensure availability of MIS and Reporting templates, regular updating and Reporting of performance
• Participate in service delivery reviews internally and with customer
• Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements).
• Interpretation day-to-day business objectives and preparation/execution of operation practices/work programs.
• Accounts for high level external/internal client's satisfaction.
• Manage day to day Team Issues / People and Process Issues (Logistics).
• Maintains an awareness of the business, operational activities and processes in areas in scope of responsibilities.
• Maintains good relationship within the unit with its colleagues as well as relationship with Front Office team.
• Actively performs two-way communication.
• Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members.
• Provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met.
• Maintains a solid control environment based on accepted internal control standards.
• Following given guidelines & procedures actively liaise with colleagues and Front Office team to anticipate and solve issues and risks.
• Revise processes and procedures to conform with the business environment, defines best practices and designs to business process excellence improvements
• Active follow-up on any open item.
• Monitoring of work queue and managing exceptions based on guidelines and procedures.
• Preparation of regular and ad hoc documents & report based on requirements of supervisor.
• Report any exceptions, errors or issues immediately to supervisor.
• Performs other activities requested ad hoc by supervisor.
• Delivers continuous tools and education to team members to ensure up to date industry, product knowledge; Has a broad understanding of industry trends and their impact on local/regional sales activities.

Quality System Requirements
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• For those individuals that supervise others, the following statements are applicable:
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.


Skillset required
• 1-2 Years of Team Handling Experience.
• Functional knowledge of Supply Chain management, order management & processes
• Technical skills: ERP experience (SAP preferred); prior experience in working with Imaging solutions is useful
• Knowledge and experience of any Project/Program Management methodology is desirable
• Excellent hands-on experience in MS Applications – MS Excel, MS PowerPoint, Project etc
• Ability to manage and inspire large team
• Language: Fluent in Korean. An additional language is an asset

Basic Qualifications
• Bachelor’s degree required; Masters preferred (B.COM / BBA / M.COM),MBA
• 5-8 years of Shared Services/Global Business Services experience in managing Supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model
• Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process, technology, strategy or people and put in place actions/measures. Preferred experience in driving projects for improvements.
• PC literacy: ability to quickly learn and productively use new software applications
• IT technical skills: must understand the underlying technical aspects of technology / system / applications
• International experience – Self-awareness of communication styles and cultural / global differences

其他信息
语言要求：韩语
行业要求：全部行业