Key Responsibilities
• Assist customers with their inquiries and concerns in Cantonese, Mandarin and English via phone, chat, or email;
• Communicate effectively with customers, and outstanding to show empathy and patience;
• Work as a part of a high-performing team, supporting and being accepted position adjustment as your Team Lead as required;
• Advocate the Trip.com culture both internally and externally;
• Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements
• Proficiency in both verbal and written Cantonese, Mandarin & English;
• College degree or above; at least 1-year experience in customer service center or travel industry; knowledge of flight or hotel reservations is preferred;
• Able to work in shifts(morning, day, afternoon, and overnight), as well as during weekends and public holidays;
• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work;
• Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day.

What’s more
• We offer language and shift allowances (especially for overnight shift) as well as a monthly performance bonus to reward your contribution to the team;
• We embrace flexible work arrangements including hybrid (work from home if eligible);
• We provide learning opportunities to further your career in areas of leadership capability, soft skills and professional expertise;
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

其他信息

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