职位详情
五险一金
年终奖金
带薪年假
免费班车
公司规模大
弹性工作
Position Summary / 职位概况
Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer
Build good relationship with customers and provide timely response to all requests from both internal and external customers.
Requirements / 要求
Education / 教育背景
College or above degree in industry technology relevant. Major in mechanical and electrical is preferred
Experience /经验
2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems
Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required.
Excellent communication and customer service aptitude is required.
Other skills /其他技能
Microsoft operating system knowledge is required
Be able to function independently, be self-motivated and yet be part of a team.
Good command of written and spoken English
Willingness to travel demestic and internationally.
Job Description
Main Tasks / 主要任务
Work and perform in compliance with company’s regulation and request.
Demonstrate customer service skills and knowledge with a high level of passion and dedication.
Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.
Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc.
Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc.
Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.
Respond to satisfaction surveys, working to resolve customer care issues.
Provide timely response to all requests from both internal and external customers.
Perform necessary administrative paperwork in complete and accurate manner.
Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
Feedback in time on product quality issues on site, as well as marketing information to the company.
Ensure direct reports maintain company-issued test equipment and support tools.
Perform other related duties and responsibilities as assigned
其他信息
行业要求：全部行业
所属部门：工业测量部
公司介绍
关于蔡司集团
蔡司是一家在光学及光电子行业中举足轻重的跨国科技企业。上一个财年，蔡司集团半导体制造技术、工业质量与研究、医疗技术、光学消费品市场四大业务部门的总营收额88亿欧元（截至2022年9月30日）。
蔡司致力于为客户开发、生产和行销前沿创新的工业测量及质保解决方案，针对生物及材料科学领域的显微镜解决方案，以及应用于眼科及显微外科诊疗的医疗技术解决方案。蔡司也是全球光刻技术的行业标杆，其技术被芯片行业应用于半导体元件的制造。除此之外，蔡司品牌的眼镜镜片、相机镜头及望远镜等创新产品也适销全球。
蔡司的产品组合与数字化、医疗及工业4.0等未来增长领域的发展趋势一致，同时也拥有一个强大的品牌。凭借于此，蔡司正以其解决方案塑造技术的进步，并不断拓展光学及其相关领域的边界。公司在研发方面进行的可持续且大量的投入，为公司的成功、蔡司技术的不断拓展和市场地位奠定了坚实的基础。蔡司将其营收的13%投资于研发——这样高水平的研发投入在蔡司有着悠久的传统，这也代表了公司对未来的投资。
蔡司在全球拥有逾38,000名员工，约60个销售和服务公司、30个生产基地及27个研发基地分布于近50个国家。公司于1846年在耶拿成立，总部位于德国奥伯科亨。卡尔蔡司基金会是德国的基金会，目的是促进科学的发展，同时也是控股公司卡尔蔡司股份公司的所有者（截至2022年9月30日）。
更多信息，请访问************* 。
蔡司大中华区
蔡司于1957年进入中国，目前蔡司集团在大中华区覆盖半导体制造技术、工业质量解决方案、研究显微镜解决方案、医疗技术、视力保健和消费者光学所有业务领域。中国区是蔡司集团快速增长的市场之一，我们在大中华区共有6500多位员工，分布于各地的5个生产基地和6个销售与服务中心为本地客户提供强有力的支持，也为全球各相关业务提供生产保障。
蔡司大中华区总部位于上海自由贸易试验区，设有销售服务总部、应用服务与培训中心、蔡司工业测量部生产工厂及蔡司集团在德国以外的企业级创新研发中心，同时具备面向整个国内市场的中央物流与仓储功能，全面支持中国本土研发与生产，积极拓展合作领域，深耕中国市场。
更多信息，请参见蔡司中国官网：***********************
