职位

Customer Service Specialist

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

Your Opportunities

* You are handling inbound calls, answering customer inquiries, ensuring customer support center's daily operation, improving the service level.
* You are handling customer inbound calls, answering customer's inquiries. Transfering to the related specialist to solve the technical problems.
* You are good use of CRM, telephone system, online chat tools.
* You are achieving telephone service quality standards, continuously optimize and improve service quality standard according to the customer requirements.
* You strengthen the team cooperation, help to improve the service quality of team members besides constant self-improvement.
* You are training new employees.

Who you are

* You hold at least Bachelor Degree, more than 3 years working experience.
* You hold Basic skills in English spoken and writing;
* You have good computer skill in office software
* You are speaking in a clear voice, mandarin standard, good cross-functional communication and understanding capability
* You are good-natured, patient, responsible, with team work spirit, be able to work under pressure and conflict management capability
* You have the ability to do detailed work and proactively meet customer’s needs
* Your training experience is preferred.
* Your QA experience in call centre is preferred.
* Your clinical laboratory or medical related working experience is preferred.

我们是谁

在罗氏，来自100个国家的100，000名员工不断推动着健康医疗行业的进步。我们一同工作，使罗氏成为了世界领先的以研发为基础的健康医疗集团。我们的成功源于创新、求知和多元化，也源于我们把相互间的差异作为一种优势。为了革新医疗健康领域，罗氏设定了远大的计划，坚持学习和发展，并不断寻找与之志同道合的伙伴。

罗氏提供平等的职业发展机会。

其他信息

行业要求：全部行业
所属部门：客户关爱