General Function

This position is responsible for providing quality provisioning and project management services to Retail & Wholesales customers to fulfill their international telecommunications need. The employee will work closely with local and regional Service Partners and Providers as well as PCCW operations teams to ensure that the services are delivered on time and met with specifications in a cost effective manner and adhere to the highest world class provisioning standard.

Services included but not limited to Fiber (IPLC, IEPL), IP (MPLS, GIA, DIA), and worldwide VSAT, Colcation, Call Centre, Firewall, SD WAN, Cloud services ect.

Major Responsibilities

• Manage and ensure all service orders are implemented on time.
• Help in provisioning cases of which problems encountered in meeting the RFS date by resolving issues and driving/escalating to suppliers for proper fulfillment.
• Streamline workflow and processes with internal teams and external partners/suppliers to ensure smooth operations of provisioning works and speeding up the solution delivery
• Maintain good relationship with external partners and suppliers and work with internal teams closely to ensure that all regional and local provisioning/projects are managed and delivered within agreed schedule, cost and quality; and to the customer satisfaction.
• Provide professional Project Management services to the customer to ensure all major milestones are achieved with risk mitigated.

Job Requirement/Qualification

· University degree holder in Engineering and with relevant professional qualifications status

· Certification on PMI / PRINCE2

· Minimum 1 years experience in telecommunications industry; preferably with regional exposure.

· Extensive knowledge in various telecommunications products and services, in particular international and managed/customized services, plus good knowledge in network technology and operation.

· Possess extensive experience of leading professional team and dealing with both customers/sales personnel at all levels on services and project delivery matters.

· Good communication and inter-personal skills with a mature personality.

· Strong customer services sense and mind set.

· Confident, independent and able to work under pressure.

· Good command of spoken and written English is preferable.

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