工作职责
1. Initiate strategic planning for Quality Assurance, to ensure team goals are in line with organization goals;
2. Responsible for the establishment, maintenance and improvement of the department's quality management system, and be responsible for the business quality control of the department.
3. Lead quality projects & management activities, participate in quality related planning, progress and result reporting.
4. Responsible for quality management communication with external departments, such as service, product, procedure issues identified through competitor analysis.
5. Reasonable arrangement of subordinate staff, responsible for daily operation.
6. Responsible for QA team internal skill enhancement training plan.
7. Unscheduled business trips to guide and support QA work of global teams.

任职资格
1. Full-time bachelor's degree or above with team management experience.
2. 5 years' experience in operation management or quality management in call centers, those who have tourism industry background preferred.
3. Excellent written and verbal communication skills in English;
4. Familiar with Call Center Quality Inspection System. Ability to formulate quality standards according to business with improvement plans.
5. Excellent logical thinking ability and communication skill, can communicate, negotiate with both internal and external department.
6. Project experience is must.
7. Have a good team spirit and be able to withstand high-intensity work pressure.
8. Possess solid professional knowledge and skills in service & call center, relative certifications such as COPC, 6 Sigma are preferred;

其他信息
语言要求：英语