职位描述：
1.及时处理和回答用户的IT相关问题和服务请求
2.与用户和IT团队之间有良好的沟通技巧，及时传达正确的信息以避免混淆，用户的投诉
3.根据流程和要求，为用户提供语音、网络以及用户相关（硬件、软件安装、配置要求等）的技术支持
4.支持公司的移动设备
5.维护生产系统的日常运营和管理
6.确保IT服务水平满足服务级别协议（SLA）
7.记录并进行资产管理
8.员工入职离职流程的电脑收发
9.电脑更换
10.VIP会议支持
11.供应商管理


要求：
1. 3年以上用户支持经验
2. 对台式机、笔记本电脑和电脑周边产品有所了解
3. 对视频会议系统、语音系统和打印机有深入的了解
4. 对Windows操作系统终端和服务器、MS Office、防病毒软件、AD工具有深入的了解
5. 熟练的英文能力（听说读写）
6. 具有非常高的积极性，具有强烈的分析技巧；注重结果，负责任，并能同时处理多个任务

Job description：
1. Handling end user question and service request of IT perspective in a timely manner
2. Good communication skills between end user and IT team, deliver right message in time to avoid confusion,complaint from end user
3. Providing technical support for voice,network, and end user related (hardware, software installation, configuration requirement etc) in compliant with process and requirement.
4. Support of company mobile device
5. Maintain system daily operation and management.
6. Ensure IT service level meets the SLA.
7. Asset inventory tracking and methodology
8. Tasks related to on-boarding/off boarding of users
9. New Workstation/workstation replacement
10. VIP Meeting support
11. Vendor management

Requirements：
1. The person is expected to be a professional with more than 3 years' experience in end user support.
2. In depth knowledge of Desktop PC, Laptop and other related products
3. In depth knowledge of video conference system,voice system and printers
4. In depth knowledge in Windows servers, MS office, anti-virus software and AD tools.
5. English communication skills including written and oral
6. The person should be exceptionally motivated, and enthusiastic team player with strong analytical skills; results-focused achiever, responsible and able to handle multiple tasks simultaneously

其他信息
语言要求：英语、普通话

所属部门：IT