Summary
• Support our teams and customers throughout the entire cycle of a project with in-depth product & application knowledge
• Technical sales support from customer enquiry to quotation, during the order acquisition process, handover to fulfilment and follow up till final delivery, customer acceptance and handover to services


Main tasks & key responsibilities
• Provide technical expertise to customers and sales team
• Assessing and consolidating customer requirements
• Configuration and selection of assigned product groups based on application data
• Costing and lead-time estimation of assigned product groups
• Provide iterative support to sales team during tender phase
• Comprehensive orders hand-over to CoE functions
• Provide iterative support to sales team and CoE functions during order processing phase
• Coordinate and supervise global product support team of assigned product groups
• Support Product Managers on product road-map and USP definition
• Support to Project Management
• Participate to meeting with clients, exhibitions, conferences
• Provide internal training
• Support to supplier selection
• Support for customer acceptance (FAT, SAT, O&M Manual)
• Support to product certifications
• Follow-up production plan on scheduled orders
• Follow-up opportunity stage and outstanding quotes
• Assessing and monitoring lead-time
• Backup support on non-assigned product groups or areas


Qualifications
• Bachelor’s degree in Electrical or Mechanical Engineering or another related field is strongly desired
• 5+ years as Technical Sales Engineer, Proposal Engineer, Application Engineer, or similar, in B2B market
• Fluent English written and spoken
• Electrical or mechanical engineering background
• Strong understanding of order management process
• Knowledge on B2B commerce
• Tools: Microsoft Dynamics NAV, Salesforce, Office

其他信息

行业要求：全部行业
所属部门：TSS