职责描述：
Brief Introduction 职位简介
Assist with General Manager to help integrate various resources to ensure the orderly operation of the property, and to create the maximum profit according to company’s strategy.
协助养老公寓总经理整合各种资源，确保公寓所有工作有序进行，并且根据公司的策略实现利润的最大化。

Major Responsibility 主要工作职责
Management管理
-Assist the General Manager in the organization of schedules, recruitment, training, motivation and evaluation of personnel, etc.
-协助公寓总经理进行员工的日常工作安排、招聘、培训、激励和评估等。
-To work collaboratively with General Manager, finance, sales, operations functions to achieve the operational KPI targets.
-与总经理、财务、销售、运营部门一起协力合作，达到运营KPI目标。

Customer Relationship/Operation 客户关系/运营
-Under supervision of GM to work on both internal and external relationship management and communication: represents the Ascott Limited in a professional manner, ensure positive relationships are developed and maintained with all relevant parties, including suppliers, owners and residents, etc. Collaborate with various departments to meet owner’s, guests’ and company's expectations.
-与总经理配合，进行对内和对外关系的管理和沟通，主要包括：作为公司职业形象的代表，确保和外部各方面的积极关系的建立和维护，包括供应商、业主、住客等的关系维护。和各部门合作以达到业主、客户和公司的期望。
-Work with GM to set up the general activities themes and major plan for the property and work with relevant department to draft the detailed activity calendar and monitor the follow ups.
-与总经理协商总体住客的活动，并与康乐服务部共同制定活动计划，并监督活动的跟进工作。

Daily Operation / Administration 日常运营 / 行政事务管理
-For each of the establishment's activities, proposing at all times a range of products and services in line with the quality requirements of the company brand.
-对于公司的每一项活动，需提供符合公司品牌质量要求的产品和服务。
-Full compliance with the regulations in force, in particular in the social field, concerning health and safety rules and working conditions.
-完全遵守现行法规，特别是在社会领域，健康、安全规则和工作环境。
-Supervision of the administrative and commercial secretariat.
-管理日常行政和商务工作。
-Good management of the premises and equipment.
-对办公场所和设备进行妥善管理。
-Registration and processing of customer complaints.
-客户投诉的登记和处理。
-Good management of the catering activity: monitor the F&B team on their liaison with the suppliers (cold and hot drinks, snacks, etc.), maintenance of equipment (coffee machines, tables, chairs, counters, etc.) and crockery (washing, storage, etc.), ensure high standards of hygiene on food safety.
-管理餐饮事务:监督餐饮团队与餐饮供应商的联系 （冷热饮料、小食等），设备维护(咖啡机、 桌椅、柜台等)和餐具管理(洗涤、存放等)，保证食品安全方面的高标准。
-Evaluate the resident's needs and ensuring the smooth running and quality of the services provided.
-评估住客需求，确保所提供服务的顺利运行和服务质量。
-Participate in the annual Service and Product Review and responsible to set up the follow-up action plan and its implementation.
-参与年度SPR审计，负责制定相应的改善跟进计划，并跟进计划的执行。
-Conduct interviews with residents and questionnaires to monitor services.
-进行住客访谈和问卷调查，以监管服务。
-Together with GM, conduct follow-up interviews with clients and analyzing questionnaires.
-与总经理一起进行客户后续访谈并分析调查问卷。
-In case of need, intervention or request for intervention of the emergency services with the residents (for example when the surveillance alarm goes off), in accordance with the quality procedure.
-在需要的情况下，根据流程对住客进行紧急服务帮助或其他需求帮助 (例如，当监视警报响起)。
任职要求：
Requirements 资质要求
-Major in hotel, tourism or economic management，elderly care, medical care, nursing, social work management is preferred.
-酒店管理、旅游、经济管理、养老、医疗、护理、社会工作管理专业者优先。
-3 years practical management experience in senior living residences. Familiar with the management and service process of senior living residences.
-3年以上养老公寓管理工作经验；熟悉养老公寓的管理模式，服务流程。
-Experience in preopening, sales and marketing in well-known CCRC communities is preferred.
-有高端养老公寓或大型CCRC社区筹备及销售经验优先。
-Extensive operational management expertise and financial knowledge; Have knowledge of geriatric nursing, medical care, elder care, social work, etc.
-丰富的运营管理知识和财务知识；具备老年护理，医疗，养老，社会工作等管理知识。
-Familiar with the laws and regulations of the senior living industry.
-熟悉养老公寓行业的法律法规。
-Proactive and good communication skill.
-高度的积极性和良好的沟通能力。
-Work hard, ambitious and strong sense of responsibility.
-工作努力，积极进取，责任心强。
-Good teamwork and organization skills, able to withstand strong pressure.
-良好的团队合作精神和较强的组织能力，能承受较强的工作压力。

其他信息

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