工作职责：
UX and Product Support team is an enabling team that provides application support, test and implementation competence to the Production value stream. Our mission is to provide high quality support on business process & system usage as well as training to internal and external users through knowledge and communication in an efficient way. The internal resource need to be aware of end to end working of H&M production processes. Knowledge of agile methodology will be a bonus. 
 
Key Responsibilities
Support usage of system, processes, and methods within the production organization
Providing support for internal and external users working in our system and tools
Collaborate with key stakeholder to ensure system awareness and status
Producers of materials (e.g. release note/ news) for release/training of supported systems
Global Super Users for production systems (e.g. Castor, supplier portal, OFU, etc.)
Responsible for education of System Trainers within production
Conducts and supports various types of testing for new functionality and features
 

任职资格：
Ability to understand and analyze complex information and explain it in effective and powerful communications
Ability to understand human behavior and to connect to people to encourage new behaviors
Ability to take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments
Belief of how technology work together with operations to create efficiency in processes
Willing to have constant learning and personal growth
Skilled in setting priorities by analyzing impact both from a business and tech perspective.
 
 

Additional Information
This is a full-time position, starting as soon as possible according to the agreement. The role is an on-site position. Apply by sending in your CV in English as soon as possible, the cover letter is not needed.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.

其他信息

行业要求：全部行业