职位详情
五险一金
年终奖金
带薪年假
年度旅游
团队聚餐
子女福利
节日礼物
定期体检
领导好
管理规范
Job Responsibilities:
1. Ensures management and execution of repair center in China on different metiers of products and successfully handle increasing numbers of repair goods within the lead time
2. Responsible for detecting the quality issues and to continuously improve product quality or repair quality
3. Handle escalated customer service issues and manage the complains
4. Inventory of spare parts
5. Cooperation with the team for customer service training for stores, advanced customer handling skills, systemic customer service training
6. Support line manager for new projects to further develop China after sale service
Requirements & Capabilities:
• At least 3 years well traced working experience in customer service departments, retail luxury field preferred
• Strong communication skills
• Good sense of service and willing to accept the challenge and pressure
• Problem solving and multitask skills, willing to cooperate with other departments
• Good organization skills, logical thinking
• Good oral and written English
• University graduate
其他信息
语言要求：英语、普通话
行业要求：全部行业
公司介绍
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 14,000 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials.
Fifteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
爱马仕始于1837年，是一家忠于传统手工艺并集创作、手工制作与销售于一体的法国家族企业，如今在全球雇佣超过14,000名员工。秉持可持续发展和精益求精的精神，爱马仕以其有效的管理制度，培养出每位员工独立自主的工作方式。将以人为本和重视资源的理念深入到方方面面，爱马仕对品质的坚持和其精湛工艺，也得以代代延续和传承。十五种部类都满载爱马仕的无限创造力，并被呈现在全球300多家专卖店中。
工商信息
以下信息来自
统一社会信用代码
91310000757921741X
