职位详情
主要职责
Key Responsibility
Installation & Training
- Perform warranty and installation independently
- Provide usage of technical training on maintenance to customers on customization basis if required, and discuss technical communication as when appropriate
Maintenance
- Perform paid job repair to customer
- Implement corrective repairs, and identify/feedback unexposed quality problems if any via dedicated system to Global as appropriate
- Execute technical corrective actions
- Tracks installed base accuracy & variances
- Lead to address tough technical case if any
- Provide support to sales for replacement / special sales programs, exhibition
Stakeholder management
- Maintain a close relationship with existing customer
- Address customer’s complain skillfully and provide an efficient solution
- Lead to address tough customer complain if any
Contract Management
- Support management to renew service contract in his territory
- Identify new business opportunity and inform management for developing new service contract
Product training and support
- Train Junior FSE for product related technical knowledge
Others
- Follow company process for parts management and book daily work in related system
岗位要求
Position requirements
- High diploma and/or above degree in medical/biomedical/biology major.
- Minimum 2-4 years’ experience as in-house engineer or field technician in medical device industry.
- Familiar with MS Office
- English skills in written, oral and read
- Knowledge of company products
- Care about the customer
- Cooperate and communicate
- Drive results
- Focus on quality
- Work independently
- Willingness to travel
其他信息
行业要求：全部行业
所属部门：香港医疗事业部
公司介绍
德尔格是医疗与安全技术领域的专家。 德尔格生产医疗和安全技术产品。我们通过这种方式保护、支持和拯救来自世界各地的医院、消防部门、救援服务、政府机构、采矿和工业部门的人员的生命。
公司于 1889 年在德国吕贝克成立，采用家族运营模式。经过五代人的不懈努力，德尔格在全球拥有 15000 多名员工，在 190 多个国家/地区设有代表办事处。2021 年，公司的净销售额达到约 33 亿欧元。德尔格技术在全世界得到了广泛应用。我们的业务遍布大约 50 个国家/地区，并且直接在客户所在地设有我们自己的销售和服务公司。
德尔格公司早在本世纪五十年代便开始活跃于中国医疗设备和工业安全产品的各大领域。德尔格的开拓者们始终坚守着“大胆创新、以质取胜”的办事原则，在中国赢得了一定的市场份额。为了确保产品适应于中国市场和保证德尔格在世界各地所公认的售后服务质量，德尔格分别于一九九四年和二〇〇〇年在上海投资和建立了公司，负责德尔格德国和北美在中国的一切医疗业务，并拥有雇员七百多人。一九九六年，德尔格安全落户中国，现有二百多名员工。作为全球重要的市场之一，为德尔格在大中华区安全领域的客户提供量身定制的安全解决方案。
Dräger is an international company in the fields of medical and safety technology. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry.
Founded in Lübeck in 1889, Dräger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dräger has more than 15,000 employees worldwide and is present in over 190 countries around the globe. The company generated revenues of around 3.3 billion euros in 2021. The Group maintains sales and service organizations in over 50 countries.
As early as in the 1950s Draeger Company was already actively engaged in various fields of medical equipment and industrial safety products in China. Always adhering to the principle of "brave innovation and being quality-centered", the explorers of Draeger have won certain market share in China. In order to make sure that Draeger products accord with the Chinese market and to ensure the qualify of after-sales service by Draeger that is recognized worldwide, Draeger Medical invested to establish SDMI in 1994 and DME in 2000, respectively, in Shanghai to be responsible for all medical businesses of Draeger (Germany) Company and Draeger (North America) Company in China, and more than 700 persons were employed.
关于公司更多信息，请查阅德尔格官网：
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