Responsibilities:
1.Give the customers training on company products and process 为客户提供公司产品和工艺相关的培训。
2.Develop new aluminum solutions with the car makers, stampers, and build partnerships. 与汽车制造商、冲压厂一起开发新的铝板解决方案，并建立合作关系。
3.Manage the product validation process by providing certifications, material data, testing reports and samples, making sure the conformity before delivery to ensure the needs of customers can be achieved. 管理产品验证流程，提供官方认证、材料数据、测试报告和样件，确保产品在交付前满足客户需求。
4.Manage the lead time of sample and follow up to make sure all sample trials finished. 管理样件交付周期，跟进并确保所有样件实验完成。
5.Collect technical specifications and reach alignment with operations. 收集技术规范，与业务部门达成一致。
6.Manage the cost saving activities as per request of the customers. 管理与客户相关的降本活动。
7.Manager the customer claims by collecting the claims information, visit the customer, make investigation, and negotiate with customers to define the action plans to meet the customer satisfaction. 收集索赔信息、拜访客户、调查并与客户协商确定行动计划以管理客户投诉，提高客户满意度。
8.Support the monthly delivery reconciliation with the customer. 支持客户月度对账工作。
Experience and required skills:
1. Bachelor degree or above. 本科或以上学历。
2. Strong communication skills and team spirits. 较强的沟通能力和团队意识。
3. With customer quality issue handling experience. 有客诉处理经验。
4. Proficient knowledge of aluminum blanks or automotive process. 有铝板加工或汽车零配件加工知识。
5. Be familiar with alum material and process. 熟悉铝板材料和加工。
6. Strong convincing and influencing capability. 有较强的说服力或影响力。

其他信息


所属部门：CMO