We’re looking for a Principal Product Designer who will be based in Xiamen or Hangzhou R&D center. You need to work and build up a firm connection with the cross-functional teams around the world including China, Europe, India and Belmont HQ, USA. We emphasize team spirit, high productivity and steady process in our routine.

The Principal Product Designer for our RingCentral product, you will be involved in our design processes and the creation of innovative new features that will take our product to the next level. You will be working in a highly collaborative environment with other designers, product managers, and engineers. You will become an expert in designing experience for the contact center industry and you will track and report on the latest industry trends and innovations.

You’ll partner with product managers and collaborate equally well with designers, content strategists, researchers and engineers in U.S. and remote offices. You adapt well to changing priorities and different flavors of projects, from forward-thinking initiatives to clearly defined projects that move fast and are quick wins for the team. You have a passion for design, learning and innovation.

To succeed in this role you must have experience in and be able to:

● Practice and promote customer-centered thinking as you design experiences that solve customer problems and create best-in-class experiences for our most high impact areas

● Drive large projects from design concepts through strategy and planning, and create solutions that are data-driven

● Partner with Product Managers, Researchers, Content Strategists, Design Tech and Engineering to define and work through problems, goals and solutions

● Conduct competitive analyses

● Balance user experience requirements with business goals as part of the design process

● Create user scenarios, user journeys, flows, UI designs and prototypes

● Provide high-fidelity assets and specs ready for engineering

● Act as a key liaison with the global engineering teams responsible for the implementation and verification of the designs ● Drive timelines, coordinate resources, and communicate constantly for alignment and transparency within a cross-functional team

● Work with the Design Systems team to conform with the latest design system and contribute to its evolution

● Contribute to the growth and culture of the UX team

● Be proactive, open, honest, and transparent

Required Qualifications:

● Bachelor’s degree or higher from an accredited university in a Computer Science, Interaction Design, and/or Visual Communication Design discipline

● 7+ years of experience in digital product development such as mobile/desktop apps, web, and/or digital ecosystems

● Experience on cross-functional design and development teams creating web-based products

● Strong portfolio demonstrating discovery, interaction, and visual design skills for mobile and desktop/web applications

● Experience handling projects end-to-end, using design rationale based on metrics, customer feedback, and usability findings, and presenting to leadership and executives

● Fluency in Chinese (Mandarin) and English, proficiency in both English speaking and writing

Preferred Qualifications:

● Experience designing SaaS products for a B2B company

● Experience in the Contact Center industry

● Experience working on global and remote teams

● Experience in Figma

● Ability to plan/facilitate workshops and group design activities

其他信息
语言要求：英语、普通话
行业要求：全部行业