职位详情
岗位职责：
1、通过沟通工具与客户进行沟通并及时解决问题;
2、回复电话咨询和网络咨询;
3、接受电话订单和网络订单，处理订单;
4、回访和维护客户，服务订单；
5、记录汇总咨询事件，及时分析并反馈给上级主管；
6、根据业务需要，配合业务人员做好客户的服务工作，每月进行业务的相关数据分析；
7、完成上级交代的其他工作。
任职要求：
1、有客服和电话销售经验优先，有酒店预订部从业经验者优先，勤奋敬业、责任心强，思路清晰。
2、普通话标准，口齿伶俐，懂得消费者心理，态度良好，有耐心，语言表达能力强，善于沟通。
3、头脑清晰，思维敏捷，有良好的销售服务意识，工作耐心细致。
4、性格好，有耐心及责任心，身体健康，能够长期稳定的干好工作。
5、有团队合作精神，熟练操作word、excel等办公软件。
6、电脑使用熟练，熟悉办公软件和网络工具。
工作地址
龙华中路600号
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公司介绍
上海绿地酒店管理有限公司
Greenland Hotels Group
上海绿地酒店管理有限公司以酒店管理为核心业务，目前在全国范围内管理、签约、合作的酒店项目超过300家，项目主要分布一、二线城市核心地段与城际枢纽区域，拥有各类客房75,000 余间。近年来，绿地酒店业务已经形成全客群的品牌序列，涵盖城市酒店、度假酒店和特色酒店三大类型，可以满足商务、会议、休闲、度假等不同细分市场的需求。豪华品牌铂瑞，为高端人士展现经典、极致、奢华；高端商务品牌铂骊，让宾客体验精彩旅途，快意人生；年轻生活方式品牌铂派，带给宾客自成一派的个性体现；度假品牌游邑，将在地文化融入住宿体验，让旅途游刃有余。绿地酒店拥有超过800万会员的绿地全球尊享会G-CARE，该常旅客计划是目前受精英会员喜爱的大中华区会员奖励计划之一。
未来，绿地酒店将继续加快轻资产输出步伐，从城市商务的豪华品质到目的地的放松自在，让别具一格的酒店体验不断延伸，以优质、典雅、多样化的酒店产品及住宿体验向国际一流的酒店管理服务平台迈进。
Greenland Hotels Group with hotel management as its core business, currently manages, signs contracts with, and cooperates with over 300 hotel projects nationwide. These projects are mainly located in the core areas of first and second-tier cities and intercity hubs and districts, offering more than 75,000 rooms of various types. In recent years, Greenland Hotels has established a suit of brands that caters to a wide range of customers, encompassing three major types of hotels: city hotels, resorts, and specialty hotels, to meet the needs of different customer market segments such as business, conferences, leisure, and vacations.
The luxury brand Primus Hotel showcases classic, ultimate, and luxury experiences for high-end individuals. The Qube Hotel is the upscale business brand that presents to guests the experience of a fantastic journey and an enjoyable carefree lifestyle. The vibrant Q-Box Hotel offers a unique and personalized experience to guests. The resort brand Vida Loca offers accommodation that integrates with the local culture, providing a seamless travel experience. Greenland Hotels Group also has the "G-CARE" program, with over 8 million members, which is one of the elite member-favored loyalty programs in the Greater China region.
In the future, Greenland Hotels Group will continue to accelerate its asset-light expansion, extending its distinct hotel experiences from luxury urban business to relaxed destination stays. They aim to progress towards an international top-tier hotel management service platform, offering high-quality, elegant, and diversified hotel products and accommodation experiences.
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