Duties & Responsibilities
• Helpdesk
Assign tickets to appropriate categories.
First level support for the end users.
When requires, escalate the unresolved tickets to proper team.
Implement security as per workflows.
Analyse appropriate approvals for workflows before implementing.
Develop, prepare, document, and monitor projects that are assigned to the group.
Follow established processes.

• Audit
Provide appropriate audit security evidence as and when requested.
Work with another team to gather the evidence for audit requirements.
Provide and document any gaps in the process, if any.
• Compliance
Monitor/Manage Asset Management
Monitor/Manage software and miscellaneous licences.
• Information Security
Prepare scheduled and ad hoc Information security reports for the management.
Follow up with external vendor to make sure tickets are resolved in time and documented properly.
• Other
Be able and available to cover other IT professionals due to absence within skillset.
Contacts- interface with (internal / external) all customers and suppliers at all levels.

Preferred Education & Experiences
• Educational Qualifications – Certificate/Degree Level in IT
• Experience – preferred 1 year in IT Helpdesk/Support
• Ability to work remotely with minimal supervision.
• Ability to work with offshore employees and other users.
• Good technical and analytical skills.
• Good communicator in English

其他信息
语言要求：英语、普通话
行业要求：全部行业