根据客户要求，做好售后技术支持、服务、维修工作。


According to customer requirements, do a good job in
after-sales technical support, service and maintenance.


提高业务服务水平，及时解决客户的各种售后问题，提高客户满意度。


Improve business service level, timely solve various
after-sales problems of customers, and improve customer satisfaction.


服务过程中的信息要及时反馈给相关人员，并做好记录。


The information in the service process shall be fed back to
relevant personnel in time and recorded.


认真填写《客户服务报告单》，所涉及的文件文档资料要及时存档备份。


Carefully fill in the customer service report, and the
documents involved shall be archived and backed up in time.


根据客户投诉总结与市场反馈向技术、生产、质量部门提出产品改进意见，协调拟定改进方案，促进改善产品质量。


According to the summary of customer complaints and market
feedback, put forward product improvement opinions to the technology,
production and quality departments, coordinate and formulate improvement plans,
and promote the improvement of product quality.


控制售后服务各项费用。


Control the cost of after-sales service.


认真参加本部门业务培训，提高技术服务水平。


Earnestly participate in the business training of the
Department and improve the technical service level.


配合销售人员积极维护客户关系，开拓新市场，增加新客户。


Cooperate with sales staff to actively maintain customer relations,
explore new markets and increase new customers.


树立公司的专业形象，保证公司的名誉不受到侵害。
Establish the professional image of the company and ensure that
the reputation of the company is not infringed.
配合公司其他部门做好客户关系维护工作。
Cooperate with
other departments of the company to maintain customer relationship.
完成其它临时工作任务。


Complete other temporary tasks.

其他信息

行业要求：全部行业
所属部门：市场部