Key responsibilities
1. Responsible for interfacing with customers, company sales and/or service
representatives to handle a variety of pre-sales or post-sales functions, to
ensure complete customer satisfaction as well as to meet service/sales targets
and quality operation metrics.
2. Accurately enters service/sales quotes and orders and manages them through
completion. Proactively resolves customer order issues for Production,
Scheduling, Shipping and Invoicing, to ensure smooth transition aiming regional
goals. During the process, develops and maintains customer relationships.
3. Prepares accurate documentation to meet customer, country, and/or
financial requirements. May determine the validity of warranty claims with
customers and have the ability to schedule repair resources if needed. Must
have the ability to recognize and initiate add-on business opportunities.
4. Coordinates with various functions (Sales, Manufacturer, Logistics,
Finance, Service etc.) within the company to ensure customer requests are
handled appropriately and in a timely manner, in compliance with company policy
and government regulations. Reports out existing and foreseen risks proactively.
5. Completes in-depth research and analysis of information to resolve complex
customer issues and needs while utilizing multiple systems and various
resources.
6. Handles customer incoming calls about service/sales orders & basic
technical support, or route customers inquiries to right person, achieving
customer satisfaction as contact point of Tektronix.
7. Responds willingly to the demands of the moment and adapts easily to the
rapidly changing business and cross culture environment. Stay Agile and
Flexible to new assignment and new challenge.
Job requirements (education or experience and skills required to be able to
perform this job):
1. A recognized College Degree with diploma and education certificate
2. Business knowledge on international and domestic business, related working experience preferred
3. Minimum one year experience on service/sales order management or relevant
4. Good computer skills, Microsoft Office skills, Oracle experience preferred
5. Detail/customer oriented and good time management and deliver results
under pressure
6. Excellent communication skills, sympathy and empathy
7. Fluent Korean & English is must
8. Location ChangNing Hongqiao 长宁福泉北路
职能类别：客服专员/助理
关键字：韩语Oracle订单客户服务对接韩国客户
韩语/朝鲜语熟练