Job Responsibilities:

1. Profit and Loss Management
• Plans the development of sales in your boutique
• Builds up the annual budget, keeps track of all foreseeable sales and expenses
• Achieves net profitability in line within the agreed budget
• Prepares weekly sales summary and monthly reports

2. Sales Management
• Ensures that all clients are properly served
• Develops a selling strategy based on market trends, sales objectives and inventory control
• Implements this strategy with a quality and customer-service oriented sales policy
• Ensures that all the sales team fully understands the selling strategy and applies it
• Prepares sales budget every 6 months

3. Buying
• Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
4. Inventory
• Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
• Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
• Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

5. Merchandising
• Trains the sales team to develop proper merchandising skills
• Maintains shop display and environment with company set standard of daily operation


6. Customer Service
• Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with Hermès’ standards of customer service
• Develops sales and goodwill through proper service to all clients
• Always be present and back-up your team in case of conflicts

7. Team Management
• Motivates your sales team to serve all clients in excellent standards
• Employs and retains high quality staff, at the right compensation level
• Keep track of each individual performance, defining tasks and setting goals
• Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
• Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
• Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
• Ensures that everyone on the team receives proper support in order to achieve their full potential

8. Sales Administration
• Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
• Ensures that all sales activities are properly processed according to the company’s procedures
• Processes proper sales reporting according to the company’s procedures

9. Communications
• Assists the Marketing Team to implement any communication activities in relations with your boutique
• Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
• Be at all times a proper “ambassador” for Hermès with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand

10. Property Management
• Keeps up the Hermès boutique in excellent states at all times
• Ensures proper maintenance and renovation works, in line with the agreed budget
• Aware of the neighboring property market and to inform your supervisor of any opportunities


Requirements & Capabilities:
• Tertiary educated with at least 5 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
• Strong business sales sense with solid analytical skills
• Ability to lead and drive performance and customer service
• Good customer relationship management skills
• Excellent spoken and written English and Chinese. French is a plus
• Must be a good team player, pleasant, service oriented and self motivated
• Strong leadership, interpersonal and communication skills
• Hands on computer knowledge of MS office